Privacy Policy
Last updated: May 1, 2026
1. Who We Are
This website is owned and operated by Genespirit Private Limited (CIN: U74999DL2016PTC303612), a company incorporated in India with its registered office at A299, 3rd Floor, Street No. 3, Chattarpur Enclave Phase 1, New Delhi 110074. Genespirit operates the Delhi Centre of Pain Care & Rehabilitation (DCPR) clinic — DCPR Address: D-35, Chattarpur Hills, 100 Ft Road, New Delhi 110074 — and develops PhysioGrowthOS, a clinic-management software platform.
2. Scope of This Policy
This policy explains how we collect, use, store, and protect personal information gathered through this website, including appointment/contact forms, and, where applicable, patient records handled in connection with clinical services at DCPR.
3. Information We Collect
- Contact/visitor data: name, email, phone number, and message content submitted through forms
- Appointment/booking data: name, contact details, preferred date/time, reason for visit
- Health/clinical data: medical history, diagnosis, treatment records, and related clinical notes collected as part of providing care at DCPR
- Technical data: IP address, browser type, device information, and cookies collected automatically through normal website use
4. How We Use Your Information
We use collected information to:
- Respond to enquiries and schedule appointments
- Provide clinical care and maintain patient treatment records
- Improve our website and services
- Send appointment reminders or relevant updates, where you've consented
- Meet legal, regulatory, and accounting obligations
5. Health Information — Special Category Data
Health and clinical records are treated as sensitive personal data. We limit access to authorized clinical and administrative staff, do not sell or use this data for marketing, and retain it only as long as required for care continuity and applicable medical record-retention regulations.
6. Cookies
This website uses cookies to support basic functionality and understand site usage. You can control or disable cookies through your browser settings; some features may not function correctly if disabled.
7. Sharing of Information
We do not sell personal information. We may share information with:
- Staff and clinicians directly involved in your care
- Service providers who support our operations (e.g., cloud hosting on Amazon Web Services, appointment/scheduling software), under confidentiality obligations
- Authorities, where required by law
8. Data Security
We use reasonable technical and organizational safeguards — including encrypted hosting infrastructure — to protect personal and health data against unauthorized access, alteration, or disclosure.
9. Data Retention
We retain personal data only as long as necessary for the purposes described above, or as required under applicable medical records and tax/accounting regulations, after which it is securely deleted or anonymized.
10. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you
- Request correction or updating of inaccurate data
- Request erasure of your data, subject to legal/clinical retention requirements
- Withdraw consent for non-essential communications
- Raise a grievance with our Grievance Officer (see below)
11. Children's Privacy
Where care is provided to minors, information is collected and used only with parental/guardian consent, consistent with applicable law.
12. Changes to This Policy
We may update this policy periodically. The "Last updated" date above reflects the most recent revision.
13. Grievance Officer / Contact
For privacy questions or complaints, contact:
Mr. Ashok
Genespirit Private Limited
Email: hello@dcpr.co.in
Address: A299, 3rd Floor, Street No. 3, Chattarpur Enclave Phase 1, New Delhi 110074
DCPR Address: D-35, Chattarpur Hills, 100 Ft Road, New Delhi 110074
Terms and Conditions
Last updated: May 1, 2026
1. Acceptance of Terms
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the site.
2. About Us
This website is owned and operated by Genespirit Private Limited (CIN: U74999DL2016PTC303612), registered office at A299, 3rd Floor, Street No. 3, Chattarpur Enclave Phase 1, New Delhi 110074. Genespirit operates the DCPR clinic — DCPR Address: D-35, Chattarpur Hills, 100 Ft Road, New Delhi 110074 — and develops PhysioGrowthOS, a clinic-management software platform.
3. Services Described
This site provides information about, and enables enquiries/appointments for, physiotherapy and pain-care services offered at DCPR. It also provides information about PhysioGrowthOS, a clinic-management SaaS platform offered separately to physiotherapy centres. Use of PhysioGrowthOS itself is governed by a separate agreement provided at onboarding.
4. Appointments and Bookings
Submitting an appointment/enquiry form does not guarantee a confirmed slot until acknowledged by our staff. We reserve the right to reschedule appointments with reasonable notice.
5. Medical Disclaimer
Content on this website is provided for general informational purposes only and does not constitute medical advice. It is not a substitute for an in-person consultation, diagnosis, or treatment by a qualified clinician. Always seek the advice of your physician or a qualified health provider regarding any medical condition.
6. User Responsibilities
You agree to provide accurate information when submitting forms, and not to misuse the website (including attempting unauthorized access, transmitting harmful code, or scraping content).
7. Intellectual Property
All content on this website — text, images, logos, and design — is the property of Genespirit Private Limited unless otherwise credited, and may not be reproduced without permission.
8. Payments and Refunds
Payment is due at the time of service unless otherwise agreed in advance. For multi-session packages, cancellation and refund requests are considered on a case-by-case basis — please contact us directly at 07042220334 or hello@dcpr.co.in to discuss. (Placeholder — replace with your finalized payment/refund policy.)
9. Limitation of Liability
To the fullest extent permitted by law, Genespirit Private Limited is not liable for indirect or consequential damages arising from use of this website, though nothing in these terms limits liability for the clinical care provided at DCPR, which is governed by applicable healthcare regulations and standards of care.
10. Governing Law
These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts at Delhi.
11. Changes to These Terms
We may revise these terms from time to time. Continued use of the website after changes constitutes acceptance of the revised terms.
12. Contact
Genespirit Private Limited
A299, 3rd Floor, Street No. 3, Chattarpur Enclave Phase 1, New Delhi 110074
Email: hello@dcpr.co.in
